Please read this policy carefully before making any bookings for tours or transfers operated by us at MM Adventure Travel and Discovery SDN BHD. The booking of any tour or transfer with us, making a reservation in other words, implies your full understanding and legally binding acceptance of the following policy.
The following policy is subject to change without prior notice.
Cancellations of Tours by MM Adventure
- MM Adventure reserves the right to cancel any tour no later than 48 hours prior to the travel date. MM Adventure will advise you through email or phone calls for any case of cancellations.
- Cancellations of tours may be due to “Force Majeure”, or in other words, any circumstance beyond reasonable control of MM Adventure, including, but not limited to, war, threats of war, riots, civil strife, terrorist activity, industrial disputes, disease outbreaks, industrial or nuclear disasters, adverse weather conditions, floods, fires and strikes.
- In the event of “Force Majeure”, MM Adventure reserves the right to cancel any tour at any time and will not be liable for any delays, changes and / or cancellations for any tour or any part of a tour. All payments will be refunded according to the refund policy.
- With any cancellation before the tour begins, MM Adventure will offer alternative arrangements, and if the price of the alternative arrangement is of lower value than the original booking, we will either refund the difference to you or update the balance payment amount to reflect the new amount. If you do not accept the alternative arrangements, all previous arrangements will be cancelled and the payments will be refunded according to the refund policy.
Cancellations of Tours by Guests
- Should you wish to cancel the tour, for any reason, after the Tour Confirmation and/or the Proforma Invoice has been issued, the deposit payment will be 100% non-refundable.
- Should you wish to cancel the tour, for any reason, after the Tour Confirmation and/or the Proforma Invoice has been issued and 6 hours before the tour begins, and if you have already made the full payment for the tour, the amount designated as the deposit payment will be 100% non-refundable while the amount designated as the balance payment will be 100% refundable.
- Should you wish to cancel the tour, for any reason, within 6 hours before the tour begins or once the tour begins, all payments collected will be 100% non-refundable.
If you have any doubts about our Cancellation Policy, please email us any questions you may have and we will be glad to answer them.