In the worst case scenario, after your booking and deposit is made, and there is no place/s available for your requested date/s from mmadventure.com, we will inform you of an alternative date/s and if it is not possible for you to change the date, we will refund the deposit (100%) within 30 minutes to 24 hours from the time you made your deposit.
Deposit paid is non-refundable once the Tax Invoice and / or Tour Confirmation is issued by us.
If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are as follows:
All cancellations must be in writing via email. Once the tour is confirmed, there will be no refund of deposit even if you cancel the tour a minitue after the tour confirmation has been issued (unless otherwise indicated). All Escorted Tours have a 100% non refundable deposit policy. The following cancellation penalties will apply for tours / transfers / services we provide, all correspondence must be received in writing via email, less than 60 days prior to departure:
The deposit paid is not refundable in the event of cancellation and/or non-payment of the balance by the participant. Deposits will only be refunded provided that cancellation is made by the organizer/s only. In the event of cancellation after the full amount for the cost of the trip has been paid;
Retention of deposit once the Tax Invoice and / or Tour Confirmation is issued in PDF or via email in text by us.
59 - 30 days before Arrival Day (retention of 60% of the trip price)
29 - 14 days before Arrival Day (retention of 90% of the trip price)
less than 14 days before Arrival Day (retention of 100% of the trip price)
The above rates are valid for all trips offered at mmadventure.com, unless otherwise stated by mmadventure.com confirmation of booking. For authentication purposes, only written cancellation notices (via e-mail) will be accepted.
If you still have any doubts about our Refund Policy, please send us your Question/s via our Online Enquiry Form, and we will be glad to answer them a.s.a.p.